| |
| Processing Orders |
| |
| Each time a customer order is placed, you will receive a notification via e-mail at the address(es) |
| |
| Each day that you have orders, it is recommended that you process them in the following way: |
| |
| 1. Go to Orders -> Store Orders, from the home page of the admin area |
| 2. Here you will find some categories of Store Orders: |
| |
[a] New Orders |
| |
[b] Shipped Orders |
| |
[c] Cancelled Orders |
| |
[d] Hold Orders |
| |
[e] Refunded Orders |
| |
[f] Urgent Orders |
| |
[g] Under Process |
| |
[h] Credit Card Charging |
| |
[i] Credit Cardb Declined |
| |
|
| |
|
|
| |
In the backend of your Frontstore you can also search the orders by several options like Invoice Type, Invoice No, From date to To |
| date, Amount Between. |
| |
| Returns / RMAs |
| |
| If a customer calls in requesting to return an item, follow these steps: |
| |
| 1. Navigate to Orders -> Store Orders -> RMA in the home page of your admin area |
| 2. Two options found:(1) Apply Manual RMA, (2) Define RMA for each product . Select one and click on submit. |
| |
